Data Protection Complaints – How We Handle Your Concerns

Data Protection Complaints – How We Handle Your Concerns

We want you to feel confident about how we look after your personal data. If something doesn’t feel right, or you’re unsure about how your information has been used, you can raise a complaint with us and we’ll make sure it’s handled with care, clarity, and respect.

This page explains how you can get in touch, what happens next, and how we work to put things right.

How to Raise a Data Protection Complaint

If you’d like to make a complaint about how your personal data has been handled, you can contact us in the way that feels easiest:

Please include as much detail as you can, such as:

  • What happened
  • When it happened
  • Anything you’d like us to look into

This helps us understand your concern and respond more quickly.

What Happens When You Contact Us

We’ll acknowledge your complaint within 30 days. You’ll hear from a named person who will look after your case from start to finish.

We’ll then:

  • Review the details you’ve shared
  • Look at any relevant records or systems
  • Speak to team members if needed
  • Keep you updated as we go

We aim to resolve complaints without undue delay, and we’ll always let you know if we need a little more time.

Our Response

Once we’ve completed our investigation, we’ll send you a clear, friendly explanation of:

  • What we found
  • Any steps we’ve taken to fix the issue
  • Any improvements we’re making to prevent it happening again

If you’re not happy with the outcome, you can contact the Information Commissioner’s Office (ICO) for further support:

How We Look After Your Complaint

We keep a secure record of:

  • Your complaint
  • Any correspondence
  • Notes from our investigation
  • The final outcome

These records help us learn, improve, and make sure we’re doing the right thing.

A Quick Reminder

We’re committed to handling your personal data responsibly, respectfully, and transparently. If you ever have questions or concerns, we’re here to help.

This information is up to date as of 19th June 2026.